Bespoke & SLA‑driven
Engagement Process
From discovery to steady‑state delivery—secure, transparent, and outcomes‑focused.
1. Discovery Call
30–45 minutes to understand scope, entities, systems, pain points, and success metrics.
2. Scoping & Proposal
Tailored scope document with deliverables, SLAs, tech stack, and AI options. Fees quoted only after requirements are clear.
3. Agreement & SLA
Mutual SLA with deliverables, deadlines, confidentiality, compliance, and performance metrics.
4. Onboarding & Pilot
Secure access setup, parallel run verification, SOP confirmation, and success criteria before steady state.
5. Ongoing Delivery
SLA‑backed monthly ops, dashboards, and quarterly optimization sprints for continuous improvement.